It is not a surprise that a small number of customers contribute the majority of profits. But what should you do with low value customers that cost more money than they provide in income? Read the rest of this entry »
Why did Cap One discontinue it’s innovative de-coupled debit card? Read the rest of this entry »
Payment products, especially for small businesses, are one of the most significant opportunities for financial institution revenue growth. Read the rest of this entry »
Yesterday I made a presentation at the GIS Business Summit on Better Bank Branches: Improving Site Selection for Retail Banks. This is one of the premier gatherings of managers of Geographic Information Systems – the folk who do site selection, distribution planning, trade area mapping, etc. for major corporations. Read the rest of this entry »
I’m always interested in banks that are changing the model.
ServisFirst opened its doors in May 2005. At the end of 2007 it had assets of $850 million and earned net profits of $5.6 million on revenue of $51.4 million. Very heady performance for this start-up Read the rest of this entry »
John was my boss (or more accurately, my boss’s boss) at Citibank and was responsible for developing the retail bank into the powerhouse it became. Read the rest of this entry »
Retail Banking International just published its 2008 Retail Bank of the Year Awards. I thought the following were of particular interest to US readers Read the rest of this entry »
I just looked out the window here at Peak Performance World Headquarters and saw snow showers – I only wish that were a joke! Read the rest of this entry »
PMI Mortgage Insurance recently released their analysis of housing trends and ranked the nation’s 50 largest metropolitan statistical areas (MSAs) according to the likelihood that home prices will be lower in two years. Scary stuff Read the rest of this entry »
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