Archive for the 'Strategy' Category

Should You Fire Your Worst Customers?

Monday, May 5th, 2008

It is not a surprise that a small number of customers contribute the majority of profits.  But what should you do with low value customers that cost more money than they provide in income? (more…)

Posted in Marketing and Product Management, Strategy | No Comments »

Best of the Best?

Thursday, April 3rd, 2008

Retail Banking International just published its 2008 Retail Bank of the Year Awards.  I thought the following were of particular interest to US readers (more…)

Posted in Branch Distribution, Strategy | No Comments »