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Improving Productivity and Effectiveness

Typical project generates 400%+ ROI . Our process improvements initiative result in higher customer satisfaction and lower cost to serve.

There's never enough time -- time to affordably provide all the service our customers want, to call on all the sales prospects we'd like, to process loans as quickly and efficiently as possible -- but we can help! Peak Performance has the tools and expertise to help your financial institution improve productivity and customer service.

We have experience in all aspects of customer-facing and back office management. And we have skilled staff who can help you identify opportunities, and implement quickly and efficiently.

Delivering Results for Our Clients

Actual client results:

  • Improved operations process flow which enabled client to handle 40% more volume without increasing FTE
  • Improved staffing models resulting in 19% improvement in FTE without impacting service delivery
  • Improved Call Center process flow resulting in 50% reduction in abandoned calls, therefore reducing operating costs and improving customer satisfaction
  • Designed process improvement initiatives that resulted in 25% reduction in customer problem incidents and lower cost to serve

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From Retail Banking Strategies

10 Keys To Success With Bank-At-Work Programs

This article was was originally published in The Financial Brand on June 22, 2017   Bank-at-Work programs are both efficient and effective ways to generate new business. But, work site...

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  Branches aren’t going away but most built for a different era.  Should you keep it, close it, move it, remodel it, or add capacity to capture market opportunity. And if...

In the News: Peak’s Jon Voorhees quoted in American Banker on Mapping Tools for Branch...

How GIS maps help banks chart course for branches, lending   See full article on American Banker (February 14, 2017)   BB&T’s CEO, Kelly King, wants to step up the pace of...

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For years, community banks have tried, with varying degrees of success, to boost fee income through wealth management. Now, thanks to the robo-advisory trend, smaller banks can compete more effectively,...

In the News: Branch banking 2026 — From robots in the lobby to personal tellers...

John Voorhees, consultant and advisor at Peak Performance Consulting Group, was one of seven experts asked to share their vision of what bank branches will look like in the future in...