e-mail   This email address is being protected from spambots. You need JavaScript enabled to view it.

Resources - News and Ideas

Ideas, expertise -- knowledge that can help your organization achieve peak potential. Our consultants routinely share insights and industry best practices with our clients and subscribers through newsletters, published articles, industry events, and special web conferences. 

Retail Banking Strategies

Read the latest industry news, insights and viewpoints in our blog, Retail Banking Strategies. Articles are updated regularly. Topics include:

  • Strategic Planning
  • Consumer Lending
  • Distribution Strategy
  • ATM and eCommerce
  • Business Banking

Older articles and presentations (from 1999-2007) can be found in our Archive.

Conferences and Speaking Engagements

We regularly speak at industry conferences. Recent events include the Retail Delivery Strategies Conference, Payments Connect, Branch Transformation Forum, Pulse Financial Institutions Oversight Committee, and Best Practices in Retail Financial Services Symposium, among others.

Need a speaker for your conference or management retreat? This email address is being protected from spambots. You need JavaScript enabled to view it..

Where Else Can You Find Us?

retailbankingnetworkWe manage the Retail Banking Network on LinkedIn. This group provides opportunities for banking professionals to exchange information and network with their peers. Join here.




Follow us on Twitter for daily comments and insights.





      Connect with us on Facebook.



bai logo tag v10

We partner with the Bank Administration Institute (BAI). See our thoughts on Retail Banking at the BAI Community.


Subscribe to our free e-mail newsletter. Get the latest updates automatically from our RSS feed.

Follow us on...

twitter linkedin

From Retail Banking Strategies

A bright ideal: Seven elements of the ultimate branch format

Q: “Is there an ideal branch format?”   A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff. The interior walls will...

Peak Wins Award for Retail Banking Strategies Newsletter

Peak Performance Consulting Group recently received the Constant Contact All Star Award for the top 10% of newsletters during 2016 in customer engagement, relevant content and readership.  Criteria for selection include:   Content...

Marketing Strategies: Metrics and Models to Optimize Your Strategic Plan

Marketing has become more complex with proliferation of channels and media.   Marilois Snowman, CEO of Mediastruction and David Kerstein, President of Peak Performance Consulting Group, discuss their presentation at...

Strategies to Grow Debit Income: Forget Debit Rewards

Debit interchange is one of the key fee income drivers, especially for community banks. But many institutions struggle to find strategies that fuel revenue growth, especially as merchants become more...

Video Blog: Three Things to Consider When Closing Branches

Financial Institutions are re-configuring branch networks to meet changing customer demand, closing bank branches and investing in new channels.   Jon Voorhees, Peak Performance Consulting Group consultant and former Head...

10 Keys To Success With Bank-At-Work Programs

This article was was originally published in The Financial Brand on June 22, 2017   Bank-at-Work programs are both efficient and effective ways to generate new business. But, work site...

Podcast: The ever-changing face of bank branches

  If the podcast does not appear, please click on the word “Podcast” in the title of this article)    On this episode of the BAI Banking Strategies podcast, Lou...

10 Things to Consider When Opening a New Branch

While the total number of bank branches is declining, the industry is still opening 1,000 branches annually.  Here are 10 keys to accelerating success of your new branch.   This...