Banks are paying renewed attention to Bank-at-Work.   Bank-at-Work programs make a lot of sense – they are a way to leverage relationships you already have with businesses, and a...

Peak Performance Consulting Group has been selected for the 2017 Austin Award in the Consulting Services category. The Austin Award Program is an annual awards program honoring the achievements and...

Everyone believes service quality is important, especially for high value clients. But how well does your service quality program work? Does it only measure customer facing staff in branches and...

Branches have lost much of their reason to exist because routine transactions such as depositing checks and transferring money are increasingly done on computers or phones.   But banks need...

Where does the Universal Banker model fit with your branch staffing?   With customer channel preferences changing and branch transactions declining, most bank branches are staffed with more personnel –...

Q: “Is there an ideal branch format?”   A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff. The interior walls will...

Peak Performance Consulting Group recently received the Constant Contact All Star Award for the top 10% of newsletters during 2016 in customer engagement, relevant content and readership.  Criteria for selection include:   Content...

Marketing has become more complex with proliferation of channels and media.   Marilois Snowman, CEO of Mediastruction and David Kerstein, President of Peak Performance Consulting Group, discuss their presentation at...