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For the seventh consecutive year, The Financial Brand has surveyed a panel of over 100 global financial services leaders for their thoughts on retail banking and credit union trends and predictions. The crowdsource panel includes bankers, credit union executives, industry analysts, advisors, authors and fintech followers from Asia, Africa, North America, South and Central America, Europe, the Middle East and Australia.


We were pleased to be included again on this annual panel of international thought leaders.


The “Top 10” predictions ranged from Customer Experience to Blockchain. Our focus was on improving multichannel delivery:


Financial institutions will pull back from dramatic changes and take a more practical approach to the industry’s challenges, such as service delivery and channel utilization. With 2018 being the year of small business banking, there will be increased investment in technology (or partnering with fintech firms) to simplify business loan processes, using branch staffs for selling these services.


– David Kerstein, President of Peak Performance Consulting Group


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