The GAO (General Accounting Office) designated the U.S. Postal Service as “high risk” today. Here’s what struck me: if you read the rationale and the prescriptions for improvement, it sounds just like the issues banks have with their branches and distribution network — transaction volume is declining and consumer preferences are changing, requiring adjustments in distribution channels, capacity management, products and pricing. Continue reading
A common complaint we hear is “Budgets are tight and we’re searching for every penny of cost savings. How do we grow without spending money on marketing and sales promotion?”
It got us to thinking about budget friendly ideas that can be implemented at no -cost, or very little cost. We quickly came up with a list of 25 suggestions before deciding to start writing them down in more detail.
Here are the first 5 – with more to come. We’ll plan on publishing these on a regular basis. But we’d like your input
- if we can come up with 25, why not make it 50? Or 100? Please share your suggestions, ideas and best practices. Continue reading
Wells Fargo has probably more experience using social media than any other bank (see our previous post Look Who’s Blogging and Tweeting). They’ve been blogging since 2005, and their effort has expanded beyond consumer banking to include commercial banking customers.
Darius Miranda, who is responsible for internet services at Wells Fargo’s wholesale and commercial bank, spoke at the Next Banking Conference last month in Berlin about the bank’s efforts. He describes best practices for consumer engagement, as well as the new Business Circle site oriented toward commercial customers. Continue reading
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