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From Retail Banking Strategies

Three Strategies to Transform Bank Branches

This article by Peak Performance consultant Jon Voorhees was originally published in BAI Banking Strategies on September 12, 2016.  Voorhees is former head of distribution strategy and execution at Bank of...

Big banks hope to rival fintech with P2P network clearXchange

The following article, quoting Peak Performance Consulting Group’s President David Kerstein, appeared in S&P Global Market Intelligence on August 8   By  Kate Garber and Kellsy Panno   Some of the largest U.S....

The Future of Distribution

The Following is an edited extract from an interview with S&P Global Market Intelligence. The original can be found here    S&P Global Market Intelligence recently spoke with Jon Voorhees,...

Is Now the Time to Invest in Mobile Wallets and P2P Payments?

Digital Payments are growing, and financial institutions have high expectations for adoption. But with usage rates stalled, is this the right time for community and regional banks to invest, or...

Two Upcoming Webinars: Universal Banker and Bank at Work

  Universal Branch Employees: A Complete Toolkit for Implementation (August 11)    The pros and cons of the Universal Associate model has been one of the hotly debated topics in...

Internationally Recognized Expert on Bank Distribution Strategy Joins Peak Performance Consulting Group

Jon Voorhees, former head of Distribution Strategy and Execution for Bank of America, has joined Peak Performance Consulting Group as a Consultant and Advisor.   During his 17-year career at...

Make Your Bank Customer-centric

Financial institutions can improve the customer experience by making themselves easier to do business with, being guided by the Voice of the Customer and by systematizing data collection and usage....

Three Essentials for Bank-at-Work Programs

To be successful, Bank-at-Work programs must deliver effectively on three elements: partnership, value proposition and sales execution.     This article was originally published in BAI Banking Strategies on March...